Customer Service

Shipping & Delivery
Orders received before 11 a.m. PST will normally ship the same day and after 11 a.m. will ship the next business day. Orders may be shipped or one to three business days thereafter pending all items are in stock and credit approval. A business day is considered to be Monday through Friday, except holidays. All orders placed between 11 a.m. PST Friday, through Monday 11 a.m. PST will ship on Monday, pending availability and credit approval. Next day delivery orders placed on Friday after 11 a.m. PST and over the weekend will arrive on Tuesday.
Privacy & Security
Protecting your online order information at APOTHIA is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, our Customer Service Team is available at 1-877-476-6762 Monday through Friday, 8:00 a.m. to 4:00 p.m. (PST). Our fax number is 1-310-815-0707.
Returns & Replacements

We are proud of our APOTHIA collection and want you to be perfectly satisfied with your purchase. If you are not satisfied with your purchase, return the unused item in its original condition within 30 days of receipt of merchandise for a full refund, less shipping costs.

Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
Ordering
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Payment, Pricing & Promotions

When you purchase an online gift certificate we will automatically send an email to the recipient informing them of their gift and how to redeem it. Our Gift Certificates may be used at the website or in our stores at Fred Segal in Los Angeles and Santa Monica, California.

To redeem your gift certificate online simply type the gift certificate code at checkout where indicated. We will automatically use this gift certificate to pay for any purchases you make today or in the future. You can always check your gift certificate balance from your "My Account" page.
Viewing Orders
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Updating Account Information
Registering with APOTHIA will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.